In a recent survey named “The Total Customer Satisfaction Survey” by MaRs in association with the Hindustan Times, American Express turned out to be the best credit card in terms of customer satisfaction.
The survey, carried out in 12 cities across India, reflects the responses of just under 3,000 credit card holders who rated their experiences on a variety of topics, including benefits and services, rewards and redemption, and billing.
The maximum possible score was 1,000.
Top 4 Multinational Bank Credit Cards
- American Express – 796
- Citibank – 767
- HSBC – 753
- Standard Chartered – 715
Top 5 Domestic Bank Credit Cards
- HDFC Bank – 762
- ICICI Bank – 753
- Bank of Baroda – 744
- Kotak Mahindra – 737
- Axis Bank – 736
I have personally used both American Express and Citibank and I would agree with the survey results.
I had once applied for Standard Chartered card online and there was no follow up from their side for collecting documents for almost three months. I really don’t want to go with a company which has such slow customer acquisition process. Imagine the customer care and complaint resolution speed then.
How about you? Which is your preferred card and why?