Life Insurance – Death Claim Settlement Ratio – 2011-12

Claim Settlement Ratio is probably the most important factor while buying insurance. This becomes even more critical for Life Insurance as you would like your dependents to run pillar to post to claim your sum assured in case of unfortunate death. The recently published Insurance Regulatory And Development Authority – IRDA Annual report 2011-12 has the death claim settlement ratio for the following 24 life insurance companies in India.

Aegon ReligareFuture GeneraliMax Life
AvivaHDFC StandardMetlife
Bajaj AllianzICICI PrudentialReliance
Bharti AXAIDBI FederalSahara
Birla SunlifeIndiafirstSBI Life
Canara HSBCING VysyaShriram Life
DLF PramericaKotak MahindraStar Union Dai-Ichi
Edelweiss TokioLICTata AIG

Death Claim Settlement Ratio:

The table below gives the Settlement ratio for the above Life Insurance Companies based on Number of Claims:

Life Insurance Death Claim Settlement Ratio 2011-12
Life Insurance Death Claim Settlement Ratio 2011-12

Some Insights:

  1. LIC has the best Claim Settlement Ratio of more than 97.4%
  2. DLF Pramerica has the worst payout ratio of 24.5%. But DLF is new in insurance and the Claims are just 223, so nothing can be concluded about its claim ratio
  3. ICICI Prudential, HDFC Standard and SBI Life have claim settlement ratio of more than 95%.
  4. ING Vysya, Reliance, Tata AIG, Metlife, Sahara, Future Generali, Shriram Life have more than 1000 claims and still low claim settlement ratio.

Some More Points:

Life insurance companies have a very high rate of rejection in the ‘early claims’ – so if there is a claim made within 2 years of taking the policy, there is a far greater chance of it being rejected. So all the companies which have started operation in last five years would obviously have low settlement ratio.

You can read the previous Claim Settlement Ratio for Life Insurance Companies for 2010-11 and 2008-09.

9 thoughts on “Life Insurance – Death Claim Settlement Ratio – 2011-12”

  1. This is nice information and I would prefer companies with high settlement ratios. Don’t want some one to run around in case I am not there….

  2. Another reason for the high claims rejection for the private players is the introduction of the online term plans. While filling the proposals, personal details are not filled in properly and treatment details are missed out. In the case of an early claim, the companies will reject the claim easily due to non disclosure of material facts.
    There is no meaning in going for a company with high claim settlement ratio. The MOST IMPORTANT thing is to give full disclosure at the time of taking the policy. The regulatory mechanism and consumer courts are very strong in India to protect the customers interest. But the customer has to do his part correctly at the time of taking the policy.

    1. You are absolutely right that customers should honestly declare everything to the insurance company to avoid disappointment at a later stage.

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